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Payment & Refund Policy

Payment & Refund Policy

Payment & Refund Policy

Effective Date : 10-01-2025

This Payment & Refund Policy outlines the terms governing payments, fees, and refunds for transactions conducted on Software Solutions. By using the platform, you agree to the terms of this policy.

1. Payment Terms

  1. Accepted Payment Methods:

    • Payments on the platform are processed securely via third-party payment gateways.
    • Accepted payment methods include credit cards, debit cards, net banking, UPI, and digital wallets.
  2. Currency:

    • All transactions are conducted in [INR or applicable currency]. The platform does not support currency conversion.
  3. Buyer Responsibility:

    • Buyers are required to ensure sufficient funds are available in their payment method before initiating a transaction.
    • Payment must be completed in full at the time of purchase.
  4. Taxes:

    • All applicable taxes, including Goods and Services Tax (GST) or Value Added Tax (VAT), are calculated and added to the purchase price, where required.

2. Pricing Policy

  1. Product Pricing:

    • Sellers are responsible for setting the prices of their products. Prices must include all applicable fees and taxes.
    • Software Solutions reserves the right to update or adjust pricing policies, platform fees, and commissions as needed.
  2. Platform Fees:

    • Software Solutions charges a service fee or commission on each transaction. The fee details are communicated to sellers prior to listing their products.

3. Refund Policy

a) Eligibility for Refunds:

Refunds will be provided under the following circumstances:

  • The product is defective or non-functional.
  • There is a misrepresentation in the product description or technical specifications.
  • The product cannot be downloaded due to server-related issues.

b) Non-Refundable Cases:

Refunds will not be issued under the following circumstances:

  • Buyer changes their mind after purchasing the product.
  • Compatibility issues when the product requirements were clearly stated.
  • Products that are successfully downloaded and functional, unless proven defective.

c) Refund Request Process:

  1. Refund requests must be submitted within [7 days] of purchase.
  2. Buyers must provide clear evidence of the issue, including screenshots or error messages, to support their refund claim.
  3. Refund requests can be submitted through:

d) Refund Processing:

  1. Approved refunds will be processed within [5-7 business days] via the original payment method.
  2. Any platform fees, payment gateway charges, or taxes may be deducted from the refund amount, as applicable.

4. Seller Payment Policy

  1. Payout Schedule:

    • Payments to sellers are processed on a [monthly/bi-weekly/weekly] basis after deducting platform fees.
    • Sellers must meet the minimum payout threshold of [Insert Amount] to receive payments.
  2. Hold on Payments:

    • Software Solutions reserves the right to hold or delay payouts if transactions are flagged for disputes, refunds, or suspected fraudulent activity.
  3. Commission and Fees:

    • Platform fees or commissions are deducted automatically from each transaction before payouts.
    • Detailed fee breakdowns are visible in the seller dashboard.

5. Dispute Resolution

  1. Disputes regarding payments or refunds will be resolved in accordance with our Terms and Conditions.
  2. Buyers and sellers are encouraged to resolve disputes amicably through the platform's dispute resolution tools.

6. Chargebacks

  1. If a chargeback is initiated by the buyer without valid grounds, the buyer’s account may be suspended or terminated.
  2. Sellers affected by chargebacks will be notified and given the opportunity to provide evidence disputing the chargeback.

7. Fraud Prevention

  1. Software Solutions uses advanced security measures to protect against fraudulent transactions.
  2. Users engaging in fraudulent activities will have their accounts permanently banned, and legal action may be taken where necessary.

8. Modifications to the Policy

Software Solutions reserves the right to modify or update this Payment & Refund Policy at any time. Changes will be communicated through email or website notifications. Continued use of the platform after such changes constitutes acceptance of the revised policy.

9. Contact Us

For any questions or concerns related to payments or refunds, contact us at:

  • Email: info@softwaresolutions.club
  • Mobile: +91 8054210300
  • Address: B-34,3058, New Tagore Nagar, Haibowal Kalan, Ludhiana, Punjab, 141001